Return & Refunds Policy

 

Return & Exchange Policy

Our company allows product returns only if the purchased product has manufacturing defects.

For such returns, please contact us or reach out to the company representative you previously dealt with within 7 days of receiving the product.

The purchased product must be in the same condition as when it was delivered, complete with the original receipt, accessories, packaging, and original labels.

Returned products will be carefully inspected to verify the defect. Once confirmed, we will replace the product with the same item.

 

Product Damage

You are entitled to request a replacement or repair if the product you purchased has damage or quality defects.

 

Proof of Purchase

Your original receipt or invoice is the best proof of purchase.

 

Product Assessment

Once proof of purchase is verified, we will assess the product to determine the type of damage and how we can assist you whether through repair or replacement.

This is a basic evaluation conducted by our Customer Service Centre, where we will determine whether:

  • The product has been damaged due to abnormal usage.
     If the product is identified as damaged due to abnormal use, it will not be eligible for exchange. The company may impose additional charges to cover repair costs, including delivery charges.

 

Product Damage or Delivery Errors

We apologize for any inconvenience caused. We will resend the correct item to you as soon as possible. Please contact our Customer Service line (Monday to Saturday, 9:00 AM – 6:00 PM, excluding public holidays).

 

Operational Difficulties

If you experience difficulties operating your product, we recommend contacting our Customer Service Centre (Monday to Saturday, 9:00 AM – 6:00 PM, excluding public holidays).

We have encountered situations where customers believed the product was faulty, but the issue could be resolved through basic troubleshooting.

 

Online Purchase Return Policy

No refunds or returns are allowed for products purchased online. All sales are final.

 

Company Rights

Fame Shopping reserves the full right to:

  • Evaluate and analyze returned products before offering repair or replacement.
  • Reject repair or replacement after assessment if the product does not meet warranty conditions.